Getting referred to the Shelter
The shelter is open from January to March each year. Go to the reception area of the Wycombe District Council offices on Queen Victoria Road on Monday to Friday before 3pm and ask to see the Duty Homeless Officer. Take some ID if you have any.
The Duty Homeless Officer should see you within an hour or you will be asked to come back later.
While waiting, you can read a leaflet with the rules of the Shelter and start filling in basic details on Form 1.
When you meet the Duty Officer, he or she should go through the rules leaflet and a couple of forms with you and show you the Shelter venue for that night on the map. You don’t have a place yet!
One of the forms is a data protection form and contains a permission for us to share information with various agencies. You MUST sign this if your application is to continue.
If you have a mobile, you will be phoned between 4pm and 5pm to let you know if you have been offered a place for that night.
If you don’t have a mobile, you should return to the Council offices between 4pm and 4.30pm and one of the Wycombe Homeless Connection (WHC) staff will meet you there and tell you if you have been offered a place for that night.
If you have been offered a place, you must go to the Shelter between 7.30pm and 8pm or else your place may be given away to someone else.
If you have not been offered a place, you will be told if you have been put on the waiting list, or if not, you will be told why not.
If you get a place on the waiting list, and you have a mobile, you will be phoned when a vacancy arises, otherwise you should go to the Shelter each night to see if there is a vacancy.