We help people who are homeless or are at risk of becoming homeless by…

  • Preventing homelessness before it starts

Homelessness prevention is the fastest growing area of our work.

If you are worried about losing your home, we are here for you. Call our Homelessness prevention line, email or use our online form. 

Our homelessness prevention line is open all week.

At our weekly Housing Legal Clinics, you can get free, independent advice from our panel of experts which includes a solicitor specialising in housing law, an experienced housing benefits practitioner and our advocacy team.

Our advocacy team can help people challenge illegal and unfair evictions, deal with harassment from criminal landlords, help access grants to pay rental debt, and support people through the eviction process.

  • Reducing harm for people who are homeless

We run a growing number of projects to minimise and stop the damage homelessness can do.

Our homeless health project enables people to access and navigate healthcare services.
Our outreach project connects people to our services.
We provide emergency winter shelter giving people who would otherwise be on the streets in winter a safe, warm place to stay.

  • Helping house people who are homeless

Resettlement is a core part of our services.

We work to help people move on from emergency, temporary and insecure housing into more permanent homes. It can be a long, hard job as there is a severe shortage of affordable housing and an unforgiving welfare system, but we are resettling more people than ever before.

  • Defending the rights of people who are homeless or facing homelessness

We ensure people know their rights, what help they are entitled to and how to get it

We work with, and challenge, local and national governments to ensure homelessness is brought to an end.


We help people living on the street or in temporary accommodation through a range of support services:

Our Support Centre offers wide ranging practical support and advice including

  • Help accessing social support and benefits.
  • Support with emergency food packs, clothing, hygiene products and more.
  • Access to counselling and other emotional support.
  • Register to vote, gain ID, important document replacement, CV writing, access to the internet, phone charging and more.
  • Connecting people to all our support services and directing them to other organisations that may be useful.

Our outreach project connects those living on the street to help and homes.

We provide emergency winter shelter giving people a safe, warm place to stay during the coldest months of the year.

Plug-in is our twice weekly drop-in session for people to have support, meals, access to showers and laundry facilities. This is currently closed due to the coronavirus pandemic.

Homeless Health

We have an NHS care navigator on our team who specialises in working with people in housing crisis who need help accessing healthcare.

We work with hospitals and other healthcare facilities when our clients are patients, helping both our client and the healthcare provider prepare for discharge and when needed ensuring people have somewhere safe to recover.

We help people register with a GP through our special scheme with a local practice who has staff members trained to deal with the needs of our clients.

We help people gain evidence of their health conditions in order to claim benefits or eligibility for other statutory assistance.

We help people access dental care, rehabilitation support, counselling and more.

Resettlement: finding people a more permanent home

We help those who don’t have a home to access emergency and temporary accommodation.

And we help people who are homeless or in temporary accommodation to find and settle and stay in more permanent accommodation whether in supported living or private homes.

Repatriation: we work with embassies to help people who want to go home, get home.

Advocacy services: Homelessness prevention and much more

Through our homelessness prevention line and our Housing Legal Clinic we serve the whole of south Buckinghamshire with free, independent advice on housing matters that may lead to homelessness.

This includes:

  • Free legal advice from a housing solicitor
  • Free advice on housing-related benefits and how to reduce rent arrears
  • Free case management support services
  • Helping people understand their housing rights and assisting them to secure these rights
  • We can accompany people to court (in person and online) and help them prepare for hearings related to their housing crisis.
  • We can also help people appeal decisions relating to their housing crisis.

How we do this

We are a registered charity with a small team of qualified, experienced people who work with a huge team of volunteers who add their energy and experience.

We are funded almost entirely by our community through personal giving, grants, community and corporate fundraising. We receive a small grant from our local authority.