What we do We help people who are homeless or are at risk of becoming homeless. You can get in touch Monday to Friday 10am - 4pm. Call: 01494 447699 Email: [email protected] Online contact form: Click here We are running amended services due to the coronavirus pandemic. Get in touch and we'll help you in a safe way. We reduce harm for people who are homeless Our support team offer wide ranging practical personal support and advice including Help accessing emergency accommodation Support with emergency food packs, clothing, hygiene products and more Help accessing social support and benefits Access to counselling and other emotional support Register to vote, gain ID, important document replacement, CV writing, access to the internet and more Connecting you to all our support services and directing you to other organisations that may be useful Registering you with a doctor and helping you access healthcare including dentistry Help you collect evidence of your health conditions to help with social support claims Our outreach project connects those living on the street to help and homes. We provide emergency winter shelter giving people a safe, warm place to stay during the coldest months of the year. Plug-in is our twice weekly drop-in session for people to have support, meals, access to showers and laundry facilities. We are running amended services due to the coronavirus pandemic. Get in touch and we'll help you in a safe way. Get in touch We prevent homelessness before it starts We offer free, independent advice and support if you are worried about losing your home We can offer you: Free legal advice from a housing solicitor Help to challenge unfair and illegal evictions Help to work with your landlord to resolve issues Free advice on housing-related benefits Help access grants and payments to pay rental debt or deposits if in order to prevent homelessness Helping you understand your housing rights and assisting you in securing them Accompany you to court (in person and online) and help you prepare for hearings Help you appeal decisions relating to their housing crisis. Our homelessness prevention line is open Monday to Friday, 10am – 4pm. And at our weekly Housing Legal Clinic you can get free, independent advice from our panel which includes a solicitor specialising in housing law, an experienced housing benefits expert and our advocacy team. Call our homelessness prevention line and we will book you an appointment if we think you need to attend the clinic which can happen virtually or if necessary in person. We are running amended services due to the coronavirus pandemic. Get in touch and we'll help you in a safe way. Get in touch We help house people who are homeless We work to help you move on from emergency, temporary, unsafe and insecure housing into more permanent homes. It can be a long, hard job as there is a severe shortage of affordable housing and an unforgiving welfare system, but we are resettling more people than ever before. We can help you access grants and payments to help pay rental arrears and deposits if it helps you avoid homelessness. We work with international embassies to help people who want to go home, get home. We are running amended services due to the coronavirus pandemic. Get in touch and we'll help you in a safe way. Get in touch We defend the rights of people who are homeless or facing homelessness We make sure you know your rights when it comes to your housing and help you make sure you are treated fairly and lawfully. . We work with, and challenge, local and national governments to ensure homelessness is brought to an end. We are running amended services due to the coronavirus pandemic. Get in touch and we'll help you in a safe way. Get in touch We can only do this with your support We are a registered charity with a small team of qualified, experienced people who work with a huge team of volunteers who add their energy and experience. We are funded almost entirely by our community through personal giving, grants, community and corporate fundraising. We receive a small grant from our local authority. If you’d like to see how you can help support us in this work, see our donate page.